Customer Success Lead, BIM

About this role

Customer Success Lead, BIM – Remote Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Customer Success Manager within our Construction Technology business, you will be joining our growing SaaS Team as a remote employee, and will be responsible for establishing and building customer relationships to promote customer retention and loyalty. You will work cross-functionally with Sales, Product, and Customer Experience teams to address customer needs. Key responsibilities include onboarding new customers, training end-users, optimizing the value of our software, expanding user adoption, and identifying key risks to customer success. This is an excellent opportunity for someone who thrives in a fast-paced SaaS environment and is passionate about building long-term customer partnerships You’ll get to: Pre-sales – assisting sales representatives for technical demos and presentations (new customer acquisition) - 15% Implementation – onboarding for new customers and existing customers who expand substantially (implementation is required for revenue recognition because only then do customers receive the value of the product) - 50% Customer Support – providing day to day support (Tier 1) and troubleshooting for existing customers; responsible for managing pipeline of support tickets and collaborating with engineering to solve Tier 2-3 issues and bugs - 15% Support teammates and help our customers as needed - 20% The Person: You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: Bachelor’s or Associate degree (Technology or business-related field) or 5+ years of experience with Revit focused on Mechanical, Electrical or plumbing systems 2+ years of experience teaching, guiding, mentoring in the use of Revit 3+ years of experience in functional consulting, construction management, customer success, or in a pre-sales software solution capacity Proven ability to map the customer’s business process to product capability Proven success managing customer relationships and driving retention, adoption, and growth Knowledge of the construction industry Experience analyzing data, trends and client information to identify product or service growth opportunities Strong communication and presentation skills, with the ability to engage senior stakeholders Strong analytical and problem-solving skills Strong organizational/time management skills and ability to manage multiple priorities in a fast-paced environment undefined The Details: You’ll receive a competitive salary and a great benefits plan, including: Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs benefits in support of your well-being. Discounts on Stanley Black Decker tools and other partner programs. And More: We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. Learn: Have access to a wealth of learning resources, including our digital learning portal. Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences. Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back

Software mentioned